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Virtual queue
Virtual queue by WhatsApp, join from anywhere.
A virtual queue lets people take a ticket from their phone instead of waiting in the hall. With QMS, visitors join by WhatsApp, SMS or the QMS mobile app, watch their number move live and come to the counter when it is their turn.
Works alongside QMS kiosksChannels
Every way your visitors like to queue.
Remote channels feed the same queue as your kiosks and dispensers, so every ticket is served in a fair order.
Visitors message your number, pick a service and receive a ticket with live updates in the same chat.
QR code
A QR code at the entrance or in a parking area opens the ticket page. No app is needed.
Web ticketing
A simple web page lets visitors choose a branch and service before they leave home.
QMS mobile app
See how many people are waiting for each service, request a ticket remotely and get notified as your turn approaches.
SMS alerts
A text message tells visitors when it is almost time to return to the hall.
Kiosks on site
Walk-in visitors keep using the self-service kiosk or tabletop dispenser at the entrance.
Visitor experience
Less crowding, calmer halls.
When visitors can wait in a café, in their car or at home, your hall stays calm and your seating is free for those who need it. Visitors stop worrying about missing their turn because the system tells them when to come back.
Staff see remote and walk-in tickets in one list, so nothing changes at the counter. The same displays, voice calls and reports apply to every ticket.
- One fair queue for walk-in and remote visitors
- Live position and estimated wait on the phone
- Turn alerts so visitors return on time
- Arabic and English messages
WhatsApp ticket · illustrative
1 Pharmacy
2 Laboratory
3 Radiology
LaboratoryB041
Good to know
Plan your virtual queue with confidence.
Do visitors need to install an app?
No. WhatsApp, QR code and web ticketing work without any app. The QMS mobile app is an extra option for organisations that want it.
Which WhatsApp number is used?
Your own WhatsApp Business number can be connected, so visitors message a number they already trust. We confirm the setup during the project.
Can remote tickets be limited to certain services?
Yes. You decide which services and branches accept remote tickets and when they are open for booking.
What happens if a remote visitor is late?
Rules for late arrivals, recalls and missed turns are agreed with your team and set in the system configuration.
Can staff serve customers remotely by video?
Yes. The QMS remote queue feature lets staff serve a waiting customer by video call, for services that do not need a visit to the branch.
Give visitors their time back.
See the WhatsApp and QR ticket journey live in a QMS demonstration, connected to real kiosks and displays.