About QMSالعربيةRequest a demoHome/Solutions/Queue management
Queue management system
Queue management system that keeps every visit moving.
A queue management system gives each visitor a ticket for the right service, calls them to a free counter and records every wait. QMS does this for banks, hospitals and government centres across the UAE, with Arabic and English displays and voice calls.
QMS floor kiosk + main displayWhy it matters
A queue is more than a line of people.
Visitors come for different services, staff work at different counters and one visit can pass through several stages. A queue management system brings all of it into one calm, predictable flow.
Fair and orderly
Every visitor receives a numbered ticket for the right service. Nobody jumps the line and nobody has to stand in it.
Smart routing
Service rules send each ticket to the counters that can handle it, with priority for elderly, VIP or accessibility visitors.
Clear calling
Main and counter displays show the next number and counter, supported by a chime and a voice announcement in Arabic and English.
Live control
Managers watch waiting times and counter activity in real time and open more counters before the queue builds up.
Feedback at the counter
A tap on the feedback tablet tells you how each service felt, while the visit is still fresh.
One platform, many branches
Run one branch or a national network from a single web-based system with corporate control.
How it works
From arrival to service in five steps.
Take a ticket
At a self-service kiosk, a tabletop dispenser, a QR code or by WhatsApp.
Route the visit
Service rules and priority groups place the ticket in the right queue.
Wait in comfort
The main display shows who is being served and who is next.
Call to the counter
Staff call the next ticket from a counter terminal or web counter. The display and voice guide the visitor.
Measure and improve
Feedback and service data flow into live dashboards and reports.
The platform
Built on QMS700i, made for scale.
QMS700i is our latest queue management platform. A powerful embedded queue processor runs on a stable, lightweight Linux environment, and the system communicates over standard Ethernet LAN for speed and reliability. Most devices also support WiFi.
Everything is managed in a standard web browser, so there is no software to install on staff computers and upgrades only touch the main controller. Data is encrypted on wired and wireless networks to protect sensitive information.
- Web-based monitoring, reporting, maintenance and control
- Integrated customer feedback with real-time results
- Customisable dashboards for every manager
- Report designer for your own metrics and groupings
- Mobile app support for remote tickets and turn alerts
Hardware
Original QMS hardware for every touchpoint.
Every system is built from QMS kiosks, dispensers, displays and terminals that work together out of the box.
Sectors
Proven where service matters most.
Healthcare
Registration, consultation, cashier and pharmacy in one patient flow.
Learn more ↗Banking and finance
Teller, customer service and VIP queues with branch reporting.
Learn more ↗Government
Orderly public service halls with bilingual calling.
Learn more ↗Retail and telecom
Payment and enquiry counters that move quickly at peak times.
Learn more ↗FAQ
Queue management questions, answered.
What is a queue management system?
A queue management system organises how visitors are served. It issues tickets, routes each visitor to the right service, calls them to a counter and records what happened so managers can improve the service.
Can visitors take a ticket without a kiosk?
Yes. Alongside kiosks and tabletop dispensers, visitors can take a ticket by scanning a QR code, through WhatsApp, on the web or in the QMS mobile app, depending on the configuration you choose.
Does QMS support Arabic and English?
Yes. Screens, tickets and voice announcements can be configured in Arabic and English.
Can we manage several branches centrally?
Yes. QMS is web based and includes corporate control, so head office can monitor and report on every branch from one place.
How do we get started?
Book a demonstration. We map your visitor journey, recommend the right hardware and software, and show you the system working with your services.
How much does a queue management system cost in the UAE?
It depends on the number of counters, kiosks and displays, the software level and any integrations. We quote after a short survey of your floor plan and visitor numbers.
Can visitors check their place in the queue on their phone?
Yes. Visitors can follow their live queue number status on their mobile, so they can wait in comfort and return when their turn is close.
Is QMS certified?
Yes. QMS is ISO 9001 certified for quality management and ISO 27001 certified for information security.
See QMS running in your branch.
Book a demonstration with a QMS specialist. We will walk through your visitor journey and show the kiosks, displays and reports that fit it.