About QMSالعربيةRequest a demoGovernment
Government queue management for orderly public service.
Government service centres use queue management to serve every citizen fairly and transparently. QMS issues tickets by kiosk, WhatsApp or SMS, calls visitors in Arabic and English, gives priority to elderly visitors and people of determination, and reports on every service.
QMS in a government service hallThe challenge
Quality of service is a public promise.
In line with the drive to raise the quality of public services, many establishments see queue management as an invaluable, and in some cases essential, tool.
A clear queue reduces crowding and complaints, helps citizens understand what happens next and gives managers the data to meet service level targets.
How QMS helps
- Bilingual tickets, screens and voice calls
- Priority service for people of determination and the elderly
- Service level reporting by service and centre
- Central control of many centres
- Feedback to measure citizen satisfaction
Typical journey
A clear path through the service hall.
Select
Citizens choose their service at the kiosk or by remote ticket.
Wait
Hanging and wall displays show calls in Arabic and English.
Serve
Staff call, transfer and complete services from the counter.
Measure
Service levels and satisfaction are reported for every centre.
Recommended products
The QMS setup we usually recommend.
Products shown are original QMS hardware. The final setup is designed around your floor plan and services.
FAQ
Government service questions
Can QMS support customer happiness ratings?
Yes. Feedback terminals capture a rating after every service, and reports show satisfaction by centre, service and counter.
How do people of determination get priority?
Service rules move eligible visitors ahead in the queue or send them to a dedicated counter.
Can visitors book before they come?
Yes. Appointment booking and WhatsApp tickets reduce crowding in the hall.
Raise the standard of public service.
See how QMS supports bilingual service halls, priority groups and service level reporting.