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Analytics and reporting
Queue analytics for every branch in one live view.
Queue analytics turn every ticket, call and rating into numbers managers can act on. QMS dashboards show waiting and service times, visitor volumes and staff performance live, and reports compare branches over any period.
Data from every QMS deviceLive control
Act before the queue builds.
The status monitor shows waiting visitors, serving counters and service times for every branch in real time. Each manager can customise their own dashboard view, and the system remembers it the next time they log in.
When a service gets busy, you see it first and can open another counter or move staff where they are needed.
- Real-time status monitor
- Personal dashboard views
- Corporate control across branches
Branch overview · illustrative sample data
Reports
Reports that answer real questions.
Use the standard reports or build your own with the QMS report designer.
Waiting and service times
Average and longest waits by service, counter, branch and hour.
Staff performance
Tickets served, service times and idle time for each counter.
Arrival patterns
See when visitors arrive so you can roster staff for peak periods.
Satisfaction
Customer feedback results next to the queue data that explains them.
Report designer
Pick the metrics and groupings you need and arrange the fields in your own order.
Head office view
Compare branches side by side from one web console.
Dashboard values shown on this page are illustrative sample data. Available measures, exports and integrations are confirmed for your configuration.
FAQ
Analytics questions
What can QMS reports show?
Waiting and service times, visitors by service and hour, staff performance and customer ratings, for one branch or all of them.
Can head office see every branch live?
Yes. Branch managers and head office see live dashboards for every connected branch from a browser.
Do we need to install software to view reports?
No. QMS700i is managed from a web browser, with no software to install on staff PCs.
Bring your management questions to the demo.
We will show you the dashboards and reports that answer them, using the QMS web console.