About QMSالعربيةRequest a demoFAQs
Questions about QMS, answered.
Straight answers about queue management systems, QMS products and how a project works. If your question is not here, ask us on WhatsApp.
What does a queue management system do?
It organises the order in which people receive service and guides them through a defined process. Visitors take a ticket, wait in comfort, are called to the right counter and can rate their service. Managers see the queue in real time and use reports to plan staff.
Where should we start when choosing a system?
Map a typical visit, including arrival, waiting, service and any transfer to another point. Then list the exceptions your team handles, such as priority visitors or appointments. That gives a clear brief for choosing kiosks, displays and software.
Which products make up a QMS system?
A typical system includes a self-service kiosk or ticket dispenser, a main display for the waiting area, counter displays, counter terminals for staff, optional feedback terminals and the QMS software that connects them.
Can visitors join the queue remotely?
Yes. Depending on your configuration, visitors can take a ticket by WhatsApp, QR code, web ticketing or the QMS mobile app, and receive updates as their turn approaches.
Do you support appointments?
Appointment options can be included for services that need a booked time. Booked visitors check in on arrival and join the same queue as walk-in visitors.
Does QMS work in Arabic and English?
Yes. Screens, tickets and voice announcements can be configured in Arabic and English.
Is QMS secure?
QMS700i encrypts data on wired and wireless networks and can run as a self-contained network that needs only one external IP address. QMS is ISO 27001 certified for information security.
Can we manage many branches from head office?
Yes. QMS is web based with corporate control, so head office can monitor, report and manage settings for every branch.
How do customers give feedback?
A QMS feedback tablet on the counter asks visitors to rate their service with one tap. Results appear in dashboards next to waiting and service times.
Can the main display show our own content?
Yes. Between calls, the main display can show your videos, images, web content and RSS feeds, scheduled and managed centrally.
How long does a project take?
It depends on the number of branches, devices and integrations. We agree a plan after a site survey and confirm timings in the proposal.
How do we arrange a demonstration?
Use the Request a demo button or message us on WhatsApp at +971 50 373 6132. A QMS specialist will arrange a time that suits you.
How much does a queue management system cost in the UAE?
The price depends on the number of counters, kiosks and displays, the software level and any integrations. We quote after a short survey of your floor plan and visitor numbers.
Is QMS certified?
Yes. QMS is ISO 9001 certified for quality management and ISO 27001 certified for information security.
Still have a question?
Message a QMS specialist on WhatsApp or book a demonstration to see the system working.