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Retail and telecom
Retail and telecom queue management for every peak.
Retail and telecom queue management keeps payment, sales and support counters moving at peak times. QMS issues tickets at the door or by WhatsApp, shows offers on screen while customers wait and tells managers where staff are needed most.
QMS in a service centreThe challenge
Busy counters, impatient customers.
Commercial establishments often cope with large numbers of customers at payment and enquiry counters. Telecom and utility companies are two clear examples, and many others rely on QMS to serve customers well.
Our commercial customers include airline offices, airport cargo counters, automobile service centres, consumer electronics service centres, credit card centres, electricity and power companies, hotels, insurance companies, restaurants, securities companies and telecommunications companies.
How QMS helps
- Quick ticket issue at the entrance kiosk
- Separate queues for payments, enquiries and sales
- Promotions on the main display while customers wait
- Remote tickets by WhatsApp or QR code
- Peak-time reports to plan staff
Typical journey
Turn waiting time into service time.
Ticket
Customers pick payment, enquiry or sales at the kiosk by the door.
Inform
The main display shows calls alongside offers and news.
Serve
Staff call the next customer and transfer between services.
Improve
Feedback and peak-time reports guide staffing.
Recommended products
The QMS setup we usually recommend.
Products shown are original QMS hardware. The final setup is designed around your floor plan and services.
FAQ
Retail and telecom questions
Can customers wait outside the store?
Yes. WhatsApp or SMS tickets let them shop or wait nearby and come back when their turn is close.
Can we promote offers while people wait?
Yes. The main display can show your videos and offers between calls.
Can we see our peak hours?
Yes. Reports show visitors by hour and day so you can plan staff.
Keep your counters moving.
We will show you a QMS setup for busy payment and enquiry counters, including displays that promote while customers wait.