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Solutions
Queue management solutions in one QMS platform.
QMS queue management solutions organise every visit, from the first ticket to the last rating. Choose kiosk, WhatsApp, SMS or app tickets, appointments, feedback and live reports, all on one platform with more than 10,000 systems installed worldwide.
QMS in a customer service centreOur solutions
Choose where to start.
Queue management
Tickets, routing, calling and displays that keep every visit moving in a fair order.
Explore queue management ↗Virtual and WhatsApp queue
Let visitors join the queue by WhatsApp, QR code, web or app and arrive just in time.
Explore virtual queue ↗Appointment booking
Give longer services a booked time and bring them into the same queue on arrival.
Explore appointments ↗Customer feedback
Capture one-tap ratings at the counter and link them to every service.
Explore feedback ↗Analytics and reporting
Live dashboards and reports for every branch, built from real queue data.
Explore analytics ↗Displays and digital signage
Main and counter displays that call visitors and share your own content.
Explore displays ↗Why QMS
Specialists in queue technology since 1981.
QMS designs complete queue management systems, from the hardware visitors touch to the software managers rely on.
Certified quality
ISO 9001 certified for quality management since 2004 and ISO 27001 certified for information security since 2023.
Complete systems
Kiosks, dispensers, displays, terminals and software designed to work together.
Arabic and English
Screens, tickets and voice calls ready for bilingual service halls.
Trusted at scale
More than 10,000 QMS systems installed and over a million visitors served every day.
FAQ
Questions about QMS solutions
What is a queue management system?
A queue management system gives each visitor a numbered ticket for the right service, calls them to a free counter on screen and by voice, and records every wait and service time. QMS adds appointments, WhatsApp tickets, feedback and live reports on the same platform.
Which QMS solution should we start with?
Most branches start with queue management: a ticket kiosk at the entrance, a main display in the waiting area and a display at each counter. You can add WhatsApp tickets, appointments, feedback and analytics later without replacing anything.
Does QMS work in Arabic and English?
Yes. Kiosk menus, tickets, displays and voice calls work in Arabic and English, so every visitor can follow their turn.
How much does a queue management system cost in the UAE?
The price depends on the number of counters, kiosks and displays, the software level and any integrations. We quote after a short survey of your floor plan and visitor numbers, and a single branch can start small and grow.
See QMS running in your branch.
Book a demonstration with a QMS specialist. We will walk through your visitor journey and show the kiosks, displays and reports that fit it.