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Resources
Learn more about queue management.
Guides, answers and product information to help you plan a better service hall.
Planning guide
Four decisions before you choose hardware.
A good queue system starts with how visitors move through your branch, not with a product list. These four steps are the same ones our specialists follow on a site survey.
Map the visitor journey
List every service you offer, how long each one takes and your busiest hours. Note which visitors need priority, such as elderly visitors and people of determination, and which services need an appointment.
Choose how visitors join
Most branches use a self-service kiosk at the side of the entrance, facing visitors. Smaller sites often start with a tabletop ticket dispenser. WhatsApp tickets and appointment booking let visitors join before they arrive.
Plan displays and counters
Place the main display where every waiting seat can see it, and fit a counter display at each desk. Staff call the next ticket from a counter terminal or a web counter on their PC.
Decide what to measure
Agree the reports managers need, such as waiting time, service time and visits per hour. Add feedback terminals at the counter if you want a rating linked to each visit.
See QMS running in your branch.
Book a demonstration with a QMS specialist. We will walk through your visitor journey and show the kiosks, displays and reports that fit it.