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Customer feedback
Customer feedback system that hears every visitor.
A customer feedback system asks visitors to rate their service the moment it ends. QMS feedback tablets capture one-tap ratings at the counter and link each one to the branch, service, counter and time, so managers know exactly what to improve.
QMS feedback tabletWhy it works
Feedback that is quick to give and easy to use.
One tap
Large rating faces from very satisfied to very dissatisfied make it effortless to respond.
Your questions
Manage the rating questionnaires shown on each feedback device from the web console.
Real-time results
Ratings appear in dashboards as they arrive, alongside waiting and service times.
Linked to the service
Each rating is tied to the counter and service, so coaching is fair and specific.
Feedback devices
Choose the right terminal for each counter.
The QMS feedback tablet sits on the counter facing the visitor and asks a short question when the service ends. It is compact and easy to read.
For a richer experience, the Interactive Customer Terminal combines a multimedia touch screen with feedback, information and advertising at the counter.
- Integrated with QMS queue data
- Questionnaires managed centrally
- Results in dashboards and reports
Use the results
From a rating to a better service.
Collect
Visitors rate the service at the counter in a second.
Connect
Each rating is linked to the counter, service and waiting time.
Review
Managers see trends by branch, service and time of day.
Improve
Teams act on clear, specific feedback and track the change.
FAQ
Customer feedback questions
How does a customer feedback terminal work?
The tablet sits on the counter. When the service ends, the visitor taps a rating, and the result goes straight into QMS reports with the counter, service and time of the visit.
Can feedback questions be shown in Arabic and English?
Yes. Questions and answer buttons can be shown in Arabic and English.
Is each rating linked to the queue ticket?
Yes. Because the terminal is part of the QMS platform, each rating is matched to the ticket, service and waiting time of that visit.
Can we compare feedback across branches?
Yes. Live dashboards and reports compare satisfaction by branch, service and counter.
Start measuring satisfaction where it happens.
See the QMS feedback tablet and live satisfaction dashboards in a demonstration.